Note: This is an add-on of the popular free plugin SupportCandy. Please install the free plugin first before using this add-on.

Features

• Set timers for response and resolution on support tickets
• Track how long it takes to respond and resolve tickets
• Customizable timer settings for different types of tickets
• Improve support team efficiency and productivity
• Easily view and manage timers within the support ticket interface
• Keep track of time spent on each ticket for accurate reporting and performance measurement.