Features

SupportCandy Export Ticket is a powerful add-on designed to enhance your SupportCandy helpdesk system by enabling effortless exporting of your support tickets into CSV format. Perfect for support teams, administrators, and managers, this tool simplifies data management by allowing you to extract ticket information quickly and efficiently, filtered exactly as per your current view. Whether you want to run detailed reports, perform data analysis, or share ticket data with external stakeholders, this add-on ensures you have instant access to accurate, well-organized ticket exports. What makes SupportCandy Export Ticket truly unique is its flexibility and user-centric control features. You can precisely configure which user roles—agents, registered users, or even guests—have permission to export tickets. Additionally, this add-on allows you to customize the fields included and their order for both agent and customer views, tailoring the export to match your exact reporting needs. The export functionality respects your current ticket filters, meaning only the tickets currently visible based on category, status, or other criteria will be included in the CSV file, saving you time and eliminating unnecessary data handling.